My Resume.. Please leave me some feedback on any correction I may need.. please!
Computer
technical support professional with strong
communication skills seeking a great position. Good interpersonal skills and the ability to understand the
customer’s problem, solve them with the customer participating in the process. Using
customer service skills and using understandable terms and to help the customer
understand the reasons, results, and resolution of each support service.
Remote
and Field Repair Technician
·
Three
years remote call center technical support certification with Geek Squad,
Lavasoft, Panda Software, and Microsoft to resolve and support issues by
fulfillment of service contracts purchased by these major companies third
party.
·
Five
years field technical with a local owned private computer support company
servicing all of the Macon, Warner Robbins GA areas specializing in small
business and private residential calls.
·
Ten
years customer service and management skills mastered through a large hard and
soft lines distributor.
Technical
Skills:
·
OS
installation and migration (Windows xp-8.1 & Mac OS), software and hardware
installation and set-up. Peripheral
set-up, networking, Lan/Wan, Microsoft Office, recovery, data back-up,
diagnostics and troubleshooting. Hijackthis, Cacles method, Twin Fix and manual
virus removals.
·
Written
track record of excellent communication, customer service and knowledge of the
solutions to most technical computer support issues presented through phone to
sale services provided. Proven by a one
hundred percent customer feedback rating and one hundred percent client-technician
loyalty rating.
·
Written
praise and acknowledgement by one visually impaired customer who received little
help until I handled his call. Customer
was legally blind and was frustrated with the lack of support. Spent many hours getting him connected to my
remote session and manually removed several viruses. He was very happy that I had the technical
and people skills to not dismiss his issues.
·
Awarded
a high end work laptop for my excellence in customer relationships measured by repeat
loyalty, attention to policy, and high level of professional detail in
documenting case work.
People
Skills:
·
Mentored
and trained by excellent soft lines distributor.
·
Given
lead responsibilities during a functioning remodel of the regional flagship
store. Reorganized corporate-set Plan-O-Grams to fit the square footage of the
space and achieved a gain of thirty five percent in revenue despite the
construction.
·
Promoted
to General Area Manager by the Regional Director in recognition of planning,
leadership, and a gain in sales.
Job
History:
2011-Sept 2013 Remote Technician Supportspace
Inc. San Francisco, CA
2009-2010 Tech Associate Staples
Inc. Macon, GA
2007-2011 Field Technician Geeks-to-Go Macon/Warner Robbins, GA 2001-2007 Gen.
Area Manager Linens-n-Things Atlanta, GA
Education:
Bachelors
of Fine Art 3-D Design and Graphics
Georgia Southern University
Statesboro,
GA 1996
